Privacy Policy

1 Information We Collect

Depending on how you interact with our website, we may collect:

• Name
• Phone number
• Email address
• Age or date of birth, where required
• Location or address
• Appointment details
• Information provided through enquiry and contact forms
• Health-related information that you voluntarily provide
• Website usage information, such as IP address, browser type, device information, and pages visited

We only request information that is reasonably necessary for the relevant enquiry or service.

2 How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Schedule and manage appointments
• Contact you regarding requested healthcare services
• Provide information about our medical services
• Respond to customer support requests
• Improve our website and services
• Communicate appointment-related information
• Measure and improve our advertising campaigns
• Conduct permitted marketing and communication activities

3 Information Collected Through Meta Ads

Dr. Durai’s Diabetes and Foot Care Specialities Centre may advertise its healthcare services through Facebook and Instagram (Meta).

When you interact with our advertisements, Meta may collect information about your interaction with the advertisement in accordance with Meta’s privacy policies.

If you submit your details through a Meta Lead Ad or visit our website after clicking one of our advertisements, we may receive information such as your name, phone number, email address, or other information that you voluntarily provide.

We may use this information to contact you regarding your enquiry or appointment request.

4 Cookies and Tracking Technologies

Our website may use cookies, Meta Pixel, analytics tools, tags, and similar technologies to:

• Improve website functionality
• Understand website usage
• Measure advertising performance
• Understand the effectiveness of our marketing campaigns
• Improve our online services

Third-party platforms such as Meta and Google may also use cookies or similar technologies in accordance with their respective policies.

You may manage or disable cookies through your browser settings.

5 Sharing of Information

We may share personal information with trusted service providers when reasonably necessary to operate our website, manage enquiries, schedule appointments, provide technical services, or conduct permitted marketing activities.

We may also disclose information where required by applicable law or where necessary to protect the rights, safety, or security of the hospital, patients, staff, or others.

We do not sell your personal information to third parties.

6 Medical and Health Information

Health-related information is sensitive and will be handled with appropriate care.

Please do not provide detailed medical information through general advertising or enquiry forms unless specifically requested for an appropriate healthcare service.

Any health information voluntarily provided to us will be handled in accordance with applicable laws, regulations, and our internal privacy practices.

7 Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide requested services, maintain appropriate records, comply with legal requirements, and resolve disputes.

9 Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or other services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

10 Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for certain communications
• Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details below.

11 Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information without appropriate consent, please contact us.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: